Contact Us

FAQs

Have you checked out our FAQ pages first? You may find your answers to commonly asked questions and save a phone call.

Booking made today and noticed an error?
Please phone our Customer Care team between 7am - 7pm (AEST) Monday - Friday. Do not email.

Email

We are currently unable to accept emails due to volume due to COVID-19. We are sending out emails to customers based on departure date asking how they would like their booking handled. Please keep an eye out and respond.

COVID - Domestic Flights

Please be advised we are monitoring the current COVID19 situation closely regarding domestic travel. If your airline cancels your booking we will put your ticket into credit on your behalf.

We will advise you via email if this happens.

We have limited resources, kindly contact us only if your travel needs are an emergency. 

Call Us

Flights

Australia
Phone: +61 2 8103 2106

Available: 7:00am - 7:00pm (AEST) Monday to Friday

New Zealand 
Phone: +64 9 889 6573

Available: 9:00am - 9:00pm (NZST) Monday to Friday

Insurance

If you have Covermore Insurance and need Emergency help click here