Contact Us


Have you checked out our FAQ pages first? You may find your answers to commonly asked questions and save a phone call.

Booking made today and you have made an error?
Please phone our 24/7 Customer Care team immediately. Do not email.

When travelling

For international contact numbers when travelling view our international contact details



If travelling in more than 4 days, please contact us via the below email webforms

Change my Booking

Cancel my Booking

Airline Schedule Change

Name Correction



General Enquiry

Below requests by email only

Price Drop Protection

Tax Invoice Request

Insurance Letter Request

Call Us


International: +61 2 8103 2106
Toll Free: 1300 472 222

New Zealand 
International: +64 9 889 6573


Via Email: [email protected]

Phone: +61 (3) 7018 9251 or 1300 904 775 (staff at our hotels' partner have no access to flight bookings)


If you have Covermore Insurance and need Emergency help click here

Car Rentals

For Car rentals bookings and questions.

Phone: 1300 784 693 (This number is direct to the supplier. This is not a contact for Aunt Betty)