Contact Us

Apply for a refund or credit for your existing booking?

We are receiving a higher number of calls regarding refunds or credits for existing bookings. Due to government-enforced restrictions on the accessibility of our call centre, we have a significantly reduced number of customer support staff available to accept phone calls. Our Customer Care team continue to assist with customer requests via this form. To apply for a refund or credit please complete this form.

We appreciate these are frustrating times and do hear your concerns. We kindly ask that if your travel dates are not within 3 days that you complete the form rather than contacting us via phone. We are working round the clock to assist all our customers as quickly as we can and do continue to prioritise in order of travel date.

Complete refund or credit form. Click here.

 

What is the current status of my refund?

If you would like an update of the status of your refund, please go here.

FAQs

Have you checked out our FAQ pages first? You may find your answers to commonly asked questions and save a phone call.

Booking made today and noticed an error?
Please phone our Customer Care team between 7am - 7pm (AEST) Monday - Friday. Do not email.

Email

We are currently unable to accept emails due to volume due to COVID-19. We are sending out emails to customers based on departure date asking how they would like their booking handled. Please keep an eye out and respond.

Call Us

Flights

Australia
Phone: +61 2 8103 2106

Available: 7:00am - 7:00pm (AEST) Monday to Friday

New Zealand 
Phone: +64 9 889 6573

Available: 9:00am - 9:00pm (NZST) Monday to Friday

Insurance

If you have Covermore Insurance and need Emergency help click here