Apply for a refund or credit for your existing booking?
We are receiving a higher number of calls regarding refunds or credits for existing bookings. Due to government-enforced restrictions on the accessibility of our call centre, we have a significantly reduced number of customer support staff available to accept phone calls. Our Customer Care team continue to assist with customer requests via this form. To apply for a refund or credit please complete this form.
We appreciate these are frustrating times and do hear your concerns. We kindly ask that if your travel dates are not within 3 days that you complete the form rather than contacting us via phone. We are working round the clock to assist all our customers as quickly as we can and do continue to prioritise in order of travel date.
What is the current status of my refund?
If you would like an update of the status of your refund, please go here.